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Privacy Policy

DaDesktop is committed to safeguarding the privacy of everyone who uses our services. This document outlines our approach to collecting and handling your personal information, along with the safeguards we've put in place to keep your data secure.

We gather and use your personal data strictly for what's needed to deliver our services to you, or for the valid purposes described in this policy. It's worth highlighting that how data is collected and stored varies considerably based on the hosting option you choose.

NobleProg hosted public server

This server operates within a NobleProg data centre inside the EU and is fully GDPR compliant. It's a shared environment for NobleProg customers, and NobleProg personnel can access it.

Should you opt for a server based outside the EU, the relevant local legislation will apply. Data belonging to UK-based customers is kept within the UK.

NobleProg hosted private server

This runs on a dedicated machine inside a NobleProg data centre in the EU, meaning no other organization shares the hardware.

If you select a server located outside the EU, local laws may govern the data.

On premise server

In this setup, the server resides at the organization's own location. The software is installed directly onto that server, and all data stays entirely under the organization's control.

Data categories

Below are the types of data we gather:

User account / personal data

Shared server

Private server

On-premise server
  • Getting into DaDesktop means you need to create an account.
  • Registering for an account involves giving us some personal details, like your name, email, a username, and a password.
  • Collecting this data is essential for granting you access and keeping our services secure.
  • We might use your information to get in touch about your account.
  • Account information is kept for as long as your account remains active.
  • You're free to close your account whenever you wish, and doing so means we'll wipe your account data.
  • The client decides whether to handle user management themselves or have NobleProg take care of it.
  • The server can be encrypted to block any access by NobleProg.
  • Absolutely no data is gathered or kept.
  • NobleProg cannot access the system.

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • Everything that happens within a Training Room can be viewed by the instructor, training coordinators, and our tech support team.
  • This oversight lets us assign the right data resources, assist you when issues arise, allow the instructor and management to track how the course is going, and make sure everyone sticks to our Terms of Service.
  • Our usage terms forbid any personal activities, covering things like social media browsing, financial dealings, or personal internet searches.
  • All data is purged after the course is officially marked as complete.
  • The client manages all the data that is collected and stored.
  • NobleProg does not have any access.

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop can include a built-in audio/video function.
  • This runs on NobleProg's own infrastructure, not some third-party tool.
  • Course Desktops, including fresh-start, trainer, and participant screens, might be captured for debugging. No audio is ever recorded. These screen captures are automatically erased 14 days after the course wraps up. Only NobleProg staff with SuperAdmin rights can view them.
  • The client owns the management of all collected and stored data.
  • Course Desktops and other recordings can be captured for debugging or other reasons if needed, similar to the Shared Server setup. The client bears the responsibility for these recordings, and an automatic deletion process removes them after 14 days.
  • No data is gathered or stored.
  • NobleProg does not have any access.

Record Feature

Shared server

Private server

On-premise server
  • Customers can decide whether to record the course desktop.
  • If the recording function is activated, NobleProg stores the file and can oversee it. The account holder gets to choose when it's removed.
  • Cancelling the account triggers the deletion of any associated recordings.
  • Customers can decide whether to record the course desktop.
  • The client manages every piece of data that is collected or stored.
  • NobleProg does not have any access.

Technical Support

Reaching out to us for technical support means you'll need to hand over some personal details, potentially including your name, your company, email address, phone number, time zone, and the reason you need help. We put that support data to use resolving your issue and getting a better grip on the kinds of challenges our users face. All technical support is handled in-house at NobleProg.

Contact Us

You can act on any of your rights concerning your personal data by sending a written notice via our contact us page.

Changes to this policy

We might revise this policy now and then by posting an updated version on our website. It's a good idea to check this page once in a while so you're comfortable with any adjustments and can clearly spot significant changes.

Please refer to Terms of use Dadesktop Public Cloud