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Privacy Policy

DaDesktop is committed to safeguarding the privacy of individuals who utilize our services. This policy outlines the methodologies employed for collecting and utilizing personal data, as well as the safeguards implemented to ensure the protection of your personal information.

Personal data is gathered and applied solely to the degree required for service delivery or for the legitimate objectives detailed within this privacy framework. It is crucial to recognize that variations in hosting service selection result in significant differences regarding data collection and storage practices.

NobleProg hosted public server

Services are hosted within a NobleProg data center located inside the EU, ensuring compliance with GDPR standards. This environment operates as a shared server for NobleProg clients, permitting access by NobleProg personnel.

Should a server location outside the EU be selected, local regulations may govern the service. For customers based in the UK, data retention occurs within the UK.

NobleProg hosted private server

Hosting takes place within a NobleProg data center situated in the EU. This configuration provides a dedicated server for a single organization, ensuring that no other entity utilizes the hardware.

If a server outside the EU is chosen, applicable local laws may take precedence.

On premise server

The server infrastructure resides directly on the organization's premises. Software is installed locally, and all data remains under the full control of the organization.

Data categories

The following categories of data are collected:

User account / personal data

Shared server

Private server

On-premise server
  • Registration is mandatory to access DaDesktop.
  • Upon account creation, personal data such as name, email address, username, and password is provided.
  • This data is collected to facilitate service access and maintain security protocols.
  • Data may be utilized for account-related communications.
  • Account data is retained for the duration of the active account.
  • Accounts can be canceled at any time, resulting in the deletion of associated data.

 
  • Clients may choose to manage users internally or delegate this responsibility to NobleProg.
  • Server encryption options prevent NobleProg from accessing user data.
  • No data is collected or stored by the provider.
  • NobleProg has no access to the data.

 

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • Activity within the Training Room may be monitored by course instructors, training management, and technical support teams.
  • Monitoring enables resource allocation, issue resolution, progress tracking, and compliance with Terms of Service.
  • Terms of use restrict personal activities, including social media usage, financial transactions, and personal web searches.
  • Data is purged once the course is marked as completed.

 
  • All collected and stored data is managed exclusively by the client.

 
  • NobleProg has no access to the data.

 

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop features integrated audio/video capabilities.
  • This functionality operates via NobleProg infrastructure rather than third-party software.
  • Course Desktops (Fresh-start, Trainer, and Participants) may be recorded for troubleshooting. No audio is captured. Recordings are deleted 14 days post-course, accessible only to NobleProg administrators with SuperAdmin privileges.
  • All collected and stored data is managed by the client.
  • Course Desktops and recordings may be captured for troubleshooting and other needs (similar to Shared Server protocols). Clients are responsible for these recordings, which are automatically removed after 14 days due to the auto-delete process.
  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

Shared server

Private server

On-premise server
  • Clients may elect to record the course desktop.
  • If recording is enabled, NobleProg stores the file, which can be monitored. The account holder determines the deletion timeline.
  • Account cancellation triggers the deletion of all applicable recordings.

 
  • Clients have the option to record the course desktop.
  • All collected or stored data is under client management.
  • NobleProg has no access.

Technical Support

When contacting technical support, personal data such as name, employer, email address, phone number, time zone, and the nature of the support request must be provided. This information is utilized to resolve issues and analyze common user challenges. All support services are delivered internally by NobleProg.

Contact Us

Individuals may exercise their rights regarding personal data by submitting a written notice to contact us.

Changes to this policy

This policy may be amended periodically by releasing a new version on our website. Users are advised to review this page regularly to confirm acceptance of any modifications and to note any significant changes.

For further details, please consult the Terms of use Dadesktop Public Cloud